Refund Policy for Aifyles.com
Last Updated: [March 01, 2024]
Welcome to Aifyles (aifyles.com), your platform for AI tool submissions. We're delighted you've chosen us for your AI needs. We're here to ensure your experience is smooth and satisfactory. However, if you ever need a refund, here's everything you need to know:
1. When You Can Get a Refund:
- Double Payment: If you accidentally pay twice for the same AI tool submission, let us know within 7 days, and we'll refund the extra payment right away (excluding transaction charges).
- Technical Glitch: If something goes wrong during the submission process, causing you to pay but not successfully submit your AI tool, tell us immediately. Once we confirm the error, we'll give you a full refund (excluding transaction charges).
- Rejection: If your AI tool submission is rejected for reasons beyond our submission guidelines, you might qualify for a refund (excluding transaction charges). We'll assess this on a case-by-case basis.
Example:
Imagine you've submitted an AI tool to Aifyles.com, but unfortunately, it gets rejected for reasons that aren't related to any mistakes on your part, like technical errors or guideline violations. Perhaps the rejection happened because the platform already has a similar tool, or maybe it doesn't fit the platform's current guidelines (before approval).
In such a situation, you might be eligible for a refund. However, this eligibility doesn't automatically mean you'll get back the exact amount you paid initially. Instead, the refund you receive will exclude any transaction charges incurred during the payment process.
For instance, let's say you paid $100 to submit your AI tool. For this we need to incur $15 as transaction fee (around 15%) during the payment process. If your submission gets rejected under the circumstances mentioned earlier, you might qualify for a refund of $100, but the $15 transaction fee won't be refunded to you. Therefore, you'd receive $85 back into your account.
2. When You Can't Get a Refund:
- Approval: Once your AI tool submission is approved and live on our platform, refunds aren't possible.
- Guidelines Breach: If your tool doesn't meet our guidelines (subsequently after it goes live on our website), it will be liable for delisting and we won't offer a refund.
- Change of Mind: We're unable to process refunds if you simply change your mind about submitting your AI tool.
Detailed Explaination for Guidelines Breach
If your tool doesn't meet our guidelines (subsequently after it goes live on our website), it will be liable for delisting and we won't offer a refund.
This statement addresses a scenario where your AI tool submission is initially approved and published on the platform. However, later on, it's found that your submission doesn't comply with the guidelines set by Aifyles (refer to the Submit Tool page if you want to read the guidelines for submitting your AI tool, and visit Advertise page to read the guidelines for displaying Header Banner Ads). As a result, your tool will be liable for delisting and we won't offer a refund.
- Initial Approval: Your AI tool submission goes through the review process, meets all the requirements and guidelines, and is approved for publication on Aifyles.com. This means your tool is live on the platform and accessible to users.
- Subsequent Rejection: After some time, it's discovered that your tool doesn't adhere to the platform's guidelines. This could be due to various reasons, such as inaccurate information, violation of terms, or any other guideline breach. As a result, your previously approved tool is liable for delisting.
- Refund Policy Implication: In this scenario, because your submission was initially approved and published, Aifyles.com cannot offer a refund for the submission fee, even though it's later rejected due to guideline non-compliance. The reason is that the platform has already provided the service of reviewing and publishing your submission, which was completed as per the agreed terms.
3. How to Request a Refund:
Contact Us: Shoot us an email at info@aifyles.com with the subject line "Refund Request." Don't forget to include your full name, email address, transaction details, and why you're asking for a refund.
We'll Review: Our team will carefully look into your request. If we need more info, we'll ask. We aim to process refunds within 15 business days.
Confirmation: Once approved, we'll send you an email confirming your refund. Expect the refunded amount (excluding transaction charges) to appear in your account within 5-10 business days.
4. Need Help?
If you have any questions or concerns about our refund policy, feel free to reach out to us at:
Email: info@aifyles.com
5. Changes to Our Policy:
We may update this refund policy from time to time without prior notice. Make sure to check this page occasionally for any changes.
By using Aifyles and submitting your AI tools, you agree to follow this refund policy.
We're here to make your experience as straightforward as possible. If you need clarification on anything, just ask!